Sometimes, if our system flags an order as having a bad address, the order will remain on hold until you provide us with either an updated address, or confirmation that the current address we have can be shipped to as-is. This is done in an attempt to minimize address-related complications and unsuccessful deliveries. When an order is determined to have an invalid address, it is placed on hold and will be included in your next On Holds report (which is sent nightly). We encourage you to keep an eye on this report on a regular basis to avoid delays with bad addresses that are waiting on further action from your team.
Backordered on an item
An order will be placed on hold if we are out of your product. Fulfillment will pick back up as soon as we receive more inventory - to help expedite this process, please remember to always fill out an ASN.
Custom Back-end Request
If we received a large-scale tech request, such as a SKU update, an insert update, a change in your default shipping service, etc., this could cause a momentary delay in the processing of the affected orders as our team works on implementing the change across the board. More concrete timelines can be provided on a case-by-case basis as every request we receive varies in nature.
Previous ticket request
If we received a prior ticket request from your team asking us to place an order on hold or to cancel, this may explain why a particular order has not shown any progression in the fulfillment process. Feel free to submit another ticket if you need us to reverse this change as we would be happy to get that updated!